Something that is an Achilles heel in other places is a real attribute at MERLIN® Technology: Europe-wide customer service. "It's nice to have outstanding products, but that is not enough for us. We do not leave our customers in the lurch for a single second, even after they have made their purchase," says Johannes Part, CFO at MERLIN® Technology. This is guaranteed by the high density of the customer service network, which extends far beyond the company's headquarters. "With our international sales partners, we are extremely responsive throughout Europe and can have any spare part ready within 24 hours.
As customer service is twice as important to us, we have doubled our workforce within two years," says Part. The skills of technicians on-site and in-house also give the customers security, as does the conclusion of flexible maintenance contracts. From basic maintenance to full maintenance, right through to complete system control via customer service, everything is possible at MERLIN® Technology.
We would like to use this opportunity to wish our new colleagues all the best, and we hope they enjoy their new roles!